Privacy Policy
Luxury Avenue (“we,” “our,” or “us”) respects your privacy and is firmly committed to safeguarding the personal data of our users and visitors. This Privacy Policy outlines how we process, use, disclose, and protect your information when you access or use our website, located at https://www.luxury-ave.com (“Site”). In doing so, we adhere to strict privacy and security practices governed by applicable data protection laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).
By using the Site, you consent to the practices described in this Privacy Policy.
1. Commitment to Your Privacy
We place the highest importance on protecting the integrity, confidentiality, and availability of your personal information. We collect and process your data lawfully, fairly, and transparently, with full respect for your rights and freedoms. Our privacy principles are rooted in data minimization, purpose limitation, security, accountability, and user control.
2. Scope of Policy and Data Controller
This Privacy Policy applies to all users (including visitors, registered users, and customers) of luxury-ave.com. For the purposes of the GDPR and other applicable data protection laws, Luxury Avenue is the Data Controller responsible for your personal data.
If you have any questions or concerns about our data practices or your rights, please contact us at [email protected].
3. Categories of Personal Data We Collect
We may process the following types of personal information about you when you visit or interact with our Site:
a. Usage Data
This includes data about your interactions with the Site, such as your IP address, browser type and version, operating system, referral URLs, interaction timestamps, session duration, navigation paths, and pages viewed.
b. Account Data
When you create an account or place an order, we collect information necessary to fulfill our services, including your full name, billing address, shipping address, email address, and phone number.
c. Profile Data
We may gather personal preferences, wish lists, product viewing behavior, saved items, purchase history, and participation in promotional campaigns or surveys.
d. Communication Data
We maintain a record of communications when you contact us, including customer support inquiries, email correspondence, and other forms of communication on or through the Site.
e. Technical Data
We collect device identifiers, network settings, system configurations, device model, operating system versions, hardware specifications, language preferences, and diagnostic data for problem-solving and improvement purposes.
f. Transaction Data
To facilitate the purchase of goods on luxury-ave.com, we process details of completed transactions, items purchased, payment methods, payment confirmations, delivery tracking, and fulfillment updates.
g. Preference Data
We maintain user-provided consents for marketing communications, cookie preferences, loyalty program membership (if applicable), and documented interests in products, services, or categories.
4. Legal Bases for Processing
We process your personal data only when permitted under applicable law. Our legal bases for processing include:
– Contractual Necessity: To fulfill our obligations under a contract with you (e.g., delivering a purchased product).
– Legitimate Interests: For secure Site functionality, fraud prevention, improving user experience, and internal reporting.
– Legal Obligation: To comply with lawful requests, taxation, or regulatory compliance requirements.
– Consent: For sending promotional communications, non-essential cookies, and other non-mandatory services. You may withdraw your consent at any time.
5. Your Data Protection Rights
You are entitled to exercise the following rights, subject to applicable laws and certain limitations:
– Right of Access: To request confirmation and access to the personal data we hold about you.
– Right of Rectification: To correct inaccurate or incomplete data.
– Right to Erasure: To request deletion of your data when there is no legal basis for continuing to process it.
– Right to Restriction: To temporarily restrict our processing under defined conditions.
– Right to Data Portability: To receive your data in a structured, commonly used, machine-readable format and transmit it to another controller.
– Right to Object: To object to certain processing activities based on legitimate interests or direct marketing.
– Do Not Sell My Personal Information: California residents may opt-out of the “sale” (as defined under CCPA) of personal information.
To exercise your rights, please email [email protected]. We may verify your identity before processing your request to protect your data privacy.
6. Security Measures
We implement a comprehensive range of technical, administrative, and organizational safeguards to protect your data:
– Encryption of transmitted data using SSL/TLS
– Secure access controls and authentication systems
– Routine security audits and vulnerability testing
– Enforced data minimization and retention policies
– Staff privacy training and internal confidentiality agreements
– Regular backups and disaster recovery procedures
While we take reasonable steps to ensure a secure experience, no online platform can guarantee absolute security.
7. International Data Transfers
Some of our service providers and partners may be located outside of your jurisdiction. In such cases, we take appropriate measures to ensure that your data is transferred in accordance with applicable laws, including the use of:
– European Commission-approved Standard Contractual Clauses (SCCs)
– Binding corporate rules and other recognized data protection mechanisms
We always ensure your data receives an equivalent level of protection, regardless of location.
8. Data Retention Practices
We retain personal data only for as long as necessary to fulfill its collected purpose, comply with legal obligations, resolve disputes, enforce our agreements, or for legitimate business interests.
Typical retention periods include:
– Account and Profile Data: Retained until account deletion or inactivity for 36 months
– Transaction and Payment Data: Retained for 7 years to meet tax and compliance obligations
– Communication Data: Retained for up to 24 months post-resolution
– Cookie Data: Retained in accordance with our Cookie Policy (see below)
Once no longer required, data is securely erased or anonymized.
9. Cookie Policy
Luxury Avenue uses cookies and similar tracking technologies to enhance user experience and tailor content. Cookies are used for the following purposes:
– Essential Cookies: Necessary for website operation, login authentication, and cart functionality
– Functional Cookies: To remember your preferences and personal settings
– Analytics Cookies: For measuring traffic, performance, and user behavior (e.g., Google Analytics)
– Performance Cookies: Optimize load times and content delivery
These technologies enable us to analyze usage trends and personalize interactions without compromising your privacy.
10. Cookie Management & Legal Compliance
Upon your first visit to luxury-ave.com, you will be presented with a cookie consent interface in line with GDPR and CCPA requirements, allowing you to accept or refuse non-essential cookies. You can also manage cookie settings through your browser or access cookie management preferences subsequently on the Site.
We honor “Do Not Track” browser settings where technically feasible and required by applicable law.
11. Protection of Children’s Privacy
Our services are not intended for children under the age of 13, and we do not knowingly collect personal data from children without verifiable parental consent. If we discover we have inadvertently collected data from a child under 13, we will promptly delete the data. Parents or guardians may contact us at [email protected] to request deletion or review.
12. Policy Updates
We reserve the right to amend or update this Privacy Policy at our discretion. Where material changes are made, we will notify users by prominent notice on the Site or by other appropriate means. Continued use of luxury-ave.com after changes have been posted constitutes acceptance of the updated Policy.
13. Contact Us
If you have questions, concerns, or wish to exercise your rights related to your personal data, please contact us at:
Privacy Officer
Email: [email protected]
We are committed to complying with applicable privacy laws and protecting your rights with transparency and respect.